Refund policy
We have a 30-day return policy, which means you have 30 days after your purchase date to request a return for any items that do not include live plant material.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bonsaibar.com. Please note that returns will need to be sent to the following address:
Bonsai Bar
2240 S County Trail
East Greenwich, RI 02818
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@bonsaibar.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you as soon as possible.
The customer is responsible for filing any claims with the shipper in regard to damage during transit or lost packages. We will be happy to help from our end with this, of course.
Exceptions / non-returnable items
All sales on living plant items, such as DIY kits and pre-styled Bonsai Trees, are ineligible for returns or refunds.
48 hours after placing an order including these items, the order enters “processing” and cannot be refunded after that point. Unfortunately, we do not accept returns on gift cards or sale items.
Winter weather disclaimer
Due to the unpredictability of shipping rates and time during these colder months, all purchases of trees between November and March are made fully at the risk of the customer.
All of our trees are kept off-site from our retail center in a warm greenhouse. Due to this, expect lead times to increase by about a week. We also reserve the right to delay a shipment to avoid any weather emergencies or other shipping delays (Holidays)
At Bonsai Bar, we will do everything possible on our end to ensure your plant arrives safely, happy, and healthy. All trees will be packed with heating elements and require expedited shipping. However, we cannot guarantee prompt delivery within a safe window for the plants.
Please note, it is perfectly normal for a bonsai tree to drop leaves during transit. If this occurs, reach out to customer support (info@bonsaibar.com) with a photo of your tree, and in the meantime place your tree in your sunniest window while waiting for us to answer your email.
*Due to California Law, we are currently unable to ship Bonsai Trees to any address in California.*